Customer portal FAQs
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Managing your Medpro Finance account should be simple, secure and hassle-free. To help you get the most out of the customer portal, weâve compiled answers to the most common questions our clients ask, from logging in and updating details to downloading statements and managing users.
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These FAQs will guide you through key portal functions and provide clarity on how your information is protected. And if you canât find what youâre looking for, you can always reach out to our client services team for personalised assistance.
How can I reset my password or change my email address?
To reset your password, go to the login page and click âForgot your password?â to set a new one. To change your registered email, please email clientservices@medprofinance.com.au.
How does two-factor authentication (2FA) work?
2FA adds an extra layer of security to your account. Youâll be guided through a setup process upon your first login, and will need to enter one-time passwords from your authenticator app when logging in.
What should I do if I have firewall or access issues?
Access may be blocked by your networkâs firewall, especially when using a workplace connection. Try connecting via a different network, on your mobile device, or ask your IT team to whitelist the customer portal.
How can I transact and download statements through the portal?
To transact, navigate to the âEnquiries and Drawdownsâ tab, and submit any transaction requests to our client services team. To download a statement, navigate to the âStatementsâ tab in the customer portal, click âView Recordsâ, apply your desired filter, and export to CSV or PDF.
How to I manage user access (to add and remove users)?
To add or remove a user, please submit a request via the âEnquiries and Drawdownsâ tab or email clientservices@medprofinance.com.au.
Note: third-party users who are not related to the borrower(s) or guarantor(s) on your contract(s) cannot be added.
How can I update my practice or business details?
For updates to your business or contact details, please submit a request via the âEnquiries and Drawdownsâ tab or email clientservices@medprofinance.com.au.
How is my data protected?
We take great care to protect to protect your personal information. For details on how we protect, store, and use your data, please review our privacy policy.
Why isnât my facility information showing or updating?
If any facility information appears missing or out-of-date, please submit a request via the âEnquiries and Drawdownsâ tab or email clientservices@medprofinance.com.au, and weâll investigate promptly.
Where can I find information on closed facilities?
Information on closed facilities can be viewed on the âStatementsâ tab, by selecting the desired â(Previous)â contract, and clicking âView Recordsâ.
Who can I contact for support?
For assistance with the customer portal or any related enquiries, please submit a request via the âEnquiries and Drawdownsâ tab or email clientservices@medprofinance.com.au.